March 4, 2015

How to open a garage door with an opener manually

By Sears PartsDirect staff
How to open a garage door with an opener manually.
How to open a garage door with an opener manually.

During a power outage, the garage door will need to be opened manually by disengaging the trolley. And while it may be annoying that your garage door opener doesn't work, it's very easy to disengage the trolley so you can open the door and get on your way.

To disengage the trolley, find the emergency release handle, located on a rope attached to the trolley. Grasp the handle and pull down, snapping the trolley release arm into a vertical position. The door is now ready to manually open or close.

When the power is restored, re-engage the trolley by pulling the emergency release handle toward the garage door opener until the trolley release arm snaps into place in a horizontal position. The trolley will reconnect the next time the door is raised or lowered.

For personal safety, try to make sure the garage door is completely closed before disengaging the trolley. If the door is partially open and the trolley must be disengaged, make sure the doorway is clear of people or obstacles.

An unbalanced door or weak door springs could cause an open door to fall when the trolley is disengaged. Never use the release handle to manually pull the door open or closed.

Symptoms common to all garage door openers

Choose a symptom to see related garage door opener repairs.

Main causes: loose fasteners, broken brackets, need preventive maintenance, worn drive gears, loose or worn belt, loose chain
Main causes: safety sensor beams blocked, safety sensors not aligned, downforce setting needs adjustment, damaged garage door tracks
Things to do: check garage door travel, tighten brackets and fasteners, test safety sensors, check travel limits and force limits
Main causes: faulty logic control board, bad RPM sensor, broken gears in the drive system, bad drive motor
Main causes: garage door opener misaligned, travel limits need adjustment, bad travel limit switches, faulty logic control board
Main causes: neighbor's remote programmed at the same time as yours, faulty wall control wiring, bad wall control unit
Main causes: radio interference, weak remote batteries, sunlight interference with safety sensor beams, safety sensors need adjustment
Main causes: garage door locked, damaged garage door tracks, up-force setting needs adjustment, RPM sensor failure, bad drive motor

Repair guides common to all garage door openers

These step-by-step repair guides will help you safely fix what’s broken on your garage door opener.

June 20, 2016
By Lyle Weischwill
How to replace a garage door opener battery

The garage door won't move during a power outage if the battery is dead. Here’s how to replace it.

Repair difficulty
Time required
 15 minutes or less
January 6, 2016
By Lyle Weischwill
How to replace a garage door opener drive belt

A damaged or broken belt on your garage door opener could be the reason it won’t move the door. Here’s how to fix it.

Repair difficulty
Time required
 60 minutes or less
How to replace a chain-drive garage door opener drive and worm gears

If your garage door won’t move, the drive and worm gears could be broken. This guide will help you replace the gears.

Repair difficulty
Time required
 60 minutes or less

Articles and videos common to all garage door openers

Use the advice and tips in these articles and videos to get the most out of your garage door opener.

May 11, 2018

Garage door won't move: motor and travel troubleshooting video

By Sears PartsDirect staff

Diagnose and repair problems if your garage door won’t move and the motor unit indicator light flashes 5 times.

October 26, 2016

How to repair broken or damaged wires video

By Sears PartsDirect staff

Learn how to repair broken, frayed or damaged wires in your appliances.

March 4, 2015

How to maintain a garage door opener

By Sears PartsDirect staff

Learn what maintenance a garage door opener needs, and when to perform the maintenance.