Water Softener: Not using salt

Salt pellets can cake up and form a salt bridge inside the salt tank, preventing the brine water from reaching and dissolving salt pellets once salt underneath the bridge is used up. Problems with the water softener timer, valve motor, rotor valve or venture can also keep the water softener from using salt.

Check for a salt bridge in the salt tank by carefully poking a broom handle down into the salt pellets in the tank. If the broom handle hits a hard crust of caked up pellets before the end of the handle reaches the bottom of the salt tank, then a salt bridge has formed in the salt tank. Break up the salt bridge by carefully tamping down the salt pellets until the bridge cracks and falls to the bottom of the tank. Breaking up a salt bridge will allow brine water to dissolve the salt and the water softener will begin to use salt again.

If you find no salt bridge in the salt tank, then a component failure in the regeneration system is likely preventing the water softener from using salt. Use the diagnostic test system described in your owner’s manual to check the regeneration system’s components.

If the timer won’t respond when you press the control keys to start the diagnostic test mode, then you’ll likely need to replace the timer. An broken timer won’t run the regeneration cycle that uses salt, so the salt level won’t go down.

If the timer goes into the diagnostic mode but the valve motor doesn’t run when activated by the diagnostic test, replace the valve motor. The valve motor positions the rotor valve that controls water flow to the salt tank for regeneration. The water softener won’t use salt if the valve motor won’t move to supply water to the salt tank to make brine.

If the valve motor runs but the rotor valve doesn’t move, then a damaged rotor valve can prevent water from flowing into the salt tank to make brine and use salt. Replace the rotor valve if it’s damaged.

Finally, a clogged venturi won’t allow water to flow to the brine tank. Check the venture and clean it if it’s clogged. Replace the venturi if you find damage while cleaning it.

These repairs may help solve your Water Softener problem:

Replace the water softener valve motor

Valve motor

The valve motor rotates the rotor valve to perform the water softener’s functions such as softening water and flushing the resin filter. A defective valve motor won’t move the rotor valve. If the motor doesn’t move the valve rotor when activated, replace the valve motor.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the water softener venturi

Venturi

The venturi creates a vacuum that draws brine water from the salt tank into the resin tank for regenerating the resin filter. A damaged venturi won’t draw brine into the resin tank. Replace the venturi if it’s damaged.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the water softener timer

Timer

The timer is an electronic control board that lets you program the water softener. The timer also controls the functions such as water softening and flushing the resin filter. Replace the timer if it fails to control the water softener’s functions.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the water softener rotor valve

Rotor valve

The rotor valve directs water through the water softener to complete functions such as softening water and flushing the resin filter. A defective valve leaks water or locks up and doesn’t move. Replace the rotor valve if it leaks or it’s damaged.

For manuals, repair guides, and specific part recommendations, enter your model number.

Clean the water softener venturi

Venturi

The venturi draws brine water into the resin tank to regenerate the resin filter. A dirty venturi won’t draw brine water into the resin tank. Clean the venturi periodically to maintain steady brine flow into the resin tank for regenerating the resin filter.

For manuals, repair guides, and specific part recommendations, enter your model number.

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