Washer: Door won't open or lock

If the door of a front-load washer either won't lock shut or won't open, it's likely that the door lock assembly is on the fritz. Less likely causes are a problem with the wiring or the main electronic control board.

The washer control may not unlock the door if the water-level pressure switch indicates the washer is still full of water. Replace the water-level pressure switch if it doesn’t accurately detect water level. If the washer is still full of water and the door won’t unlock, a clogged or failed drain pump may be at fault. Replace the drain pump if it won’t drain out the water.

These repairs may help solve your Washer problem:

Replace the washer door lock assembly

Door lock assembly

The door lock assembly on a front-load washer includes a safety switch that detects whether the washer door is closed, a latch and a locking mechanism. If any of these components fails when the door is open, the door won't lock; if a component fails with the door is closed, the door won't open. Replace the entire assembly if any component fails.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the washer main electronic control board

Main electronic control board

The main electronic control board, also called the mother board, governs the timing and execution of the washer component functions. It controls the fill valves, the drive motor and the drain pump.

For manuals, repair guides, and specific part recommendations, enter your model number.

Repair or replace the washer drain pump

Drain pump

The drain pump removes water from the washer at the appropriate times during the wash cycle. The pump's bearing can seize, the seal can fail or the impeller blades can break. The belt on a belt-driven pumps can break, and the pulley can shear off. A humming noise when the washer is full of water is a common symptom of a failing pump. In some cases, you can repair the pump by clearing it of debris, fixing wiring failures or replacing a seal. If the pump can't be repaired or rebuilt, replace it.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the washer water-level pressure switch

Water-level pressure switch

The water-level pressure switch detects the water level in the wash tub. If the water-level pressure switch is defective, the washer won't fill properly. It could not fill at all or it could overfill even to the point of overflowing. If the pressure switch doesn't accurately detect and control the water level in the washer, replace it.

For manuals, repair guides, and specific part recommendations, enter your model number.