Kenmore  Washer  Error Codes for 417 Model Front-Load Washers

These error code explanations can help you diagnose a problem with your Kenmore front-load washer with a model number that starts with 417.  For repair how-to help, visit the PartsDirect repair help section, which includes repair help for washing machines, other major appliances, lawn and garden equipment, garage door openers, vacuum cleaners and more. You can also search for owner’s manuals and find washing machine replacement parts.

On washers without a digital display, the vertical row of 5 status lights blinks to indicate the first digit of the error code. The Start light links a number of times and pauses to indicate the second digit. For error codes that have alpha characters in the third position, the Start light blinks 10 times for A, 11 times for B, 12 times for C, and so on.

Check out our washer error code charts for information on a different Kenmore model or another brand of washer.

Error Code Condition Check/Repair Shop Parts
E11 Fill time too long Make sure that the water supply faucets behind the washer are fully open. Check for frozen fill lines in the winter. Unplug the washer and disconnect the fill hoses from the back of the washer. Check for proper water flow through the fill hoses. If water flow is inadequate, have a plumber repair the water supply to the faucets. If water flows okay, check the inlet screens on the water inlet valve assembly. If the screens are clogged, replace the water inlet valve assembly rather than cleaning the screens (cleaning could allow debris to enter the valves, resulting in the valves sticking open and causing flooding). Check the drain hose for proper installation. An improperly installed drain hose causes fill water to siphon out through the washer drain. Also, check the drain pump for debris because items such as paper clips and coins can prevent the washer from draining properly and allow fill water to siphon out through the washer drain. If these suggestions don't solve the problem, the inlet water valve assembly probably needs to be replaced.
See the repair guide to fix it yourself
Water inlet valve assembly
E13 Water leak in the tub or air leak in the water level pressure sensor air hose Drain the water out of the washer. Unplug the washer and check the outer tub for cracks or leaks such as water dripping from the bottom of the washer tub or a hose. Replace the tub if leaking. If you find no water leaks, check the water level pressure sensor air hose for air leaks. Replace the air hose if it leaks. If the hose doesn’t leak, replace the water level pressure sensor because it's not detecting the water level in the washer.
Outer wash tub, water level pressure sensor air hose, water level pressure sensor
E14 Dispenser drawer not closed Some models have a magnetic reed switch in the dispenser drawer housing that detects whether the dispenser drawer is closed. If the drawer is closed, check to see if the magnet on the bottom side of the drawer is in place. Replace the magnet if necessary. Replace the reed switch if it's defective.
Dispenser drawer magnet, Reed switch
E21 Drains slowly Check your house's washer drain and the washer's drain hose for clogs and clear any clogs found. Unplug the washer and check the drain pump for a clog. If the drain path is clear, the drain pump usually needs replacing.
See the repair guide to fix it yourself
Drain pump
E23 Drain pump relay failed The drain pump relay on the control board failed. Replace the electronic control board.
Electronic control board
E24 Drain pump relay failed The drain pump relay on the control board failed. Replace the electronic control board.
Electronic control board
E31 Water level pressure sensor isn't communicating with the electronic control board This error is only on models with a digital display. Unplug the washer and check the wire harness connections between the water level pressure sensor and the control board. If the wiring connections are sound, the water level pressure sensor usually needs to be replaced.
Water level pressure sensor
E35 Water-level pressure sensor detects overfill This error is only on models with a digital display. If the washer is actually overfilling, check the inlet water fill valves to see if they are shutting off the inlet water flow properly. If they are defective, replace the water inlet valve assembly. If the washer isn't overfilling, the water-level pressure sensor usually needs to be replaced.
Water-level pressure sensor, Water inlet valve assembly
E43 Control detects a problem with the door lock circuit Unplug the washer and check the wiring harness connections between the door lock assembly and the electronic control board. Reconnect any loose wires or replace the wire harness if damaged. If the wire connections are okay, the door lock assembly usually needs replacing. If you replace the door lock assembly and the problem continues, replace the electronic control board.
Wire harness, door lock assembly, electronic control board
E44 Control board failure Unplug the washer for 5 minutes. Restore power and see if the code returns. If it does, replace the electronic control board.
Electronic control board
E45 Control board failure Unplug the washer for 5 minutes. Restore power and see if the code returns. If it does, replace the electronic control board.
Electronic control board
E46 Control board failure Unplug the washer for 5 minutes. Restore power and see if the code returns. If it does, replace the electronic control board.
Electronic control board
E47 Control detects an open door lock circuit in Spin mode Unplug the washer. Check the wiring harness for the door lock assembly. If the wiring harness is sound, the door lock/switch assembly usually needs to be replaced.
See the repair guide to fix it yourself
Door lock/switch assembly, Wiring harness
E48 Control detects a problem with the door lock circuit Unplug the washer. Check the wiring harness going to the door lock assembly. If the wiring harness is sound, the door lock/switch assembly usually needs to be replaced.
See the repair guide to fix it yourself
Door lock/switch assembly, Wiring harness
E52 Bad signal from the drive motor tachometer Unplug the washer and check the wire harness connections between the drive motor and the motor control board. Reconnect any loose wires or replace the wire harness if damaged. Check the resistance through the tachometer on the drive motor using a multimeter. If you don't measure between 105 and 130 ohms, the tachometer is defective and you’ll need to replace the drive motor. The tachometer is built into the drive motor and can't be replaced separately. If tachometer resistance is okay, replace the motor control board.
Wire harness, drive motor, motor control board
E55 Motor overheating Unplug the washer and remove the drive belt. Spin the motor pulley. If it doesn't spin freely, replace the drive motor. If the motor spins freely, rotate the large drive pulley on the back of the washer tub to check the spin bearing. If the pulley doesn't spin freely, the outer tub and spin basket usually need to be replaced because a spin bearing failed. If the spin bearing is sound, check the resistance of the motor windings for a reading between 4 and 6 ohms. If the motor has failed, replace it. If the motor is sound, the speed control board usually needs to be replaced.
Drive motor, Outer wash tub, Spin basket, Speed control board
E56 High motor current Unplug the washer and remove the drive belt. Spin the motor pulley. If it doesn't spin freely, replace the drive motor. If the motor spins freely, rotate the large drive pulley on the back of the washer tub to check the spin bearing. If the pulley doesn't spin freely, the outer tub and spin basket usually need to be replaced because a spin bearing failed. If the spin bearing is sound, check the resistance of the motor windings for a reading between 4 and 6 ohms. If the motor has failed, replace it. If the motor is sound, the speed control board usually needs to be replaced.
Drive motor, Outer tub, Spin basket, Speed control board
E57 High current on inverter Unplug the washer and remove the drive belt. Spin the motor pulley. If it doesn't spin freely, replace the drive motor. If the motor spins freely, rotate the large drive pulley on the back of the washer tub to check the spin bearing. If the pulley doesn't spin freely, the outer tub and spin basket usually need to be replaced because a spin bearing failed. If the spin bearing is sound, check the resistance of the motor windings for a reading between 4 and 6 ohms. If the motor has failed, replace it. If the motor is sound, the speed control board usually needs to be replaced.
Drive motor, Outer tub, Spin basket, Speed control board
E58 High current on motor phase Unplug the washer and remove the drive belt. Spin the motor pulley. If it doesn't spin freely, replace the drive motor. If the motor spins freely, rotate the large drive pulley on the back of the washer tub to check the spin bearing. If the pulley doesn't spin freely, the outer tub and spin basket usually need to be replaced because a spin bearing failed. If the spin bearing is sound, check the resistance of the motor windings for a reading between 4 and 6 ohms. If the motor has failed, replace it. If the motor is sound, the speed control board usually needs to be replaced.
Drive motor, Outer tub, Spin basket, Speed control board
E59 No tachometer signal for 3 seconds Unplug the washer. Check the resistance through the tachometer on the motor. It should measure between 105 and 130 ohms. If the tachometer has failed, replace the drive motor. If the tachometer resistance is within that range, remove the drive belt. Spin the motor pulley. If it doesn't spin freely, replace the drive motor. If the motor spins freely, rotate the large drive pulley on the back of the washer tub to check the spin bearing. If the pulley doesn't spin freely then the outer tub and spin basket usually need to be replaced. If the spin bearing is sound, check the resistance of the motor windings for a reading between 4 and 6 ohms. If the motor has failed, replace it. If the motor is sound, the speed control board usually needs to be replaced.
Drive motor, Outer tub, Spin basket, Speed control board
E5A Motor control board is overheated The motor control board is defective. Unplug the washer and replace the motor control board.
Motor control board
E5B Motor control board is overheated The motor control board is defective. Unplug the washer and replace the motor control board.
Motor control board
E5C Motor control board is overheated The motor control board is defective. Unplug the washer and replace the motor control board.
Motor control board
E5D Communication failure between the electronic control board and the motor control board Unplug the washer and check the wire harness connections between the main electronic control board and the motor control board. If the wire harness connections are okay, replace the motor control board. If the problem continues, replace the main electronic control board.
Motor control board, electronic control board
E5E Communication failure between the electronic control board and the motor control board Unplug the washer and check the wire harness connections between the main electronic control board and the motor control board. If the wire harness connections are okay, replace the motor control board. If the problem continues, replace the main electronic control board.
Motor control board, electronic control board
E5F Communication failure between the electronic control board and the motor control board Unplug the washer and check the wire harness connections between the main electronic control board and the motor control board. If the wire harness connections are okay, replace the motor control board. If the problem continues, replace the main electronic control board.
Motor control board, electronic control board
E67 Incorrect voltage supply to the microprocessor on the electronic control board Unplug the washer for 5 minutes and then restore power. If the code returns after restoring power, unplug the washer and replace the electronic control board.
Electronic control board
E75 Failed water temperature sensor circuit This error code is for washers with a digital display only. Unplug the washer. Check the resistance through the temperature sensor circuit. It should be around 50,000 ohms at room temperature. If the sensor is defective, replace the water inlet valve assembly. If the resistance in that circuit's sound, replace the control board.
Water inlet valve assembly, Electronic control board
E95 Electronic control board communication error Unplug the washer for 5 minutes and then plug it in. If the code returns, replace the electronic control board.
Electronic control board
EB1 Incoming power frequency out of limits Unplug the washer. Have your local electrical power service provider check the power supply frequency. If it's normal and the code doesn't clear, replace the electronic control board.
Electronic control board
EB2 Incoming line voltage is above 130 volts AC Unplug the washer. Check the outlet voltage. If the voltage is high, have an electrician repair it. If the voltage is normal, replace the electronic control board.
Electronic control board
EB3 Incoming line voltage is below 90 volts AC Unplug the washer. Check the outlet voltage. If the voltage is high, have an electrician repair it. If the voltage is normal, replace the electronic control board.
Electronic control board
EF1 Clogged drain pump Unplug the washer. Clear the clog from the drain pump. If the drain pump is damaged, replace it.
Drain pump
EF2 Too much suds Reduce the amount of high-efficiency (HE) high-efficiency detergent being used in the washer.
HE detergent