So the 1st glitch was the part backordered which worried me because I needed to get my compactor fixed pretty badly. Then when I did receive it the track was bent. I tried to bend it back the best I could but it doesn't always slide right because of it. The packaging wasn't bad, the part is just so darn big it's hard to protect the whole thing. Instructions wouldve been nice, I winged it the best I could. This wasn't a horrendous experience, but I've had better, so for those reasons I gave a 3 star average experience