The gaskets were ordered on the phone, they were delivered in a timely manner and were exactly what i ordered. HOWEVER, i had to order twice, because the 1st agent did not indicate that he only ordered a gasket for one side of the french door refrigerator. So, upon delivery , I had to go back and reorder, another gasket . The 2nd agent took 20% off the bill as I complained about paying shipping twice, and the time delay of waiting for 2nd order. If this had not happened, i would have rated 5 star. the product match was perfect.