washer would not fully drain and would give OE error . Part arrived damaged but SEARS made it right, right away and the part was the exact part needed based on SEARS recommendation . replacement was super easy doing it MY WAY ! I took off the back of the washer and found it possible to cut an access panel for the pump replacement . i made sure nothing was in the way and cut a square panel opening to replace pump and avoided removing the drum spring and gasket and the front lower panel... saving hours of headache. now i can replace both pumps and all the connections in less than 30 mins.