This has been one of the most difficult purchases. I never had these issues in past. First I was sent a GE clothes washing machine tub rather than my dishwasher rack. The label said dishwasher rack, but it was not what was in the box. After several phone calls and an hour and a half, I got another order sent and it is the wrong part. It is a dishwasher rack but not the correct one. Another hour or so later, I finally got another order being sent, hopefully the correct part as I looked it up and advised agent. When trying to get the 2 wrong parts to be picked up, I had no luck. They wanted me to make another phone call to the dept I had already contacted to get them picked up. This was after being transferred to 3 different chat agents. If you don't want the return parts, then I will not waste any more of my time. If I could give a negative rating I would.