I called Sears to place an order for a part on an old lawnmower. There was a part number and phone number on the mower. I called not really believing that the number would even be valid anymore, but to my surprise, not only was it valid but a real human being answered! She was so helpful, made the experience simple, and in minutes my order was placed! Our parts arrived within days, great price, and had emails to keep me posted on the shipping process. Thank you Sear for the great service! ...ps...our lawn looks great!