Model #VSX-3800 Pioneer portable audio

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Question and Answers

Q:

Kenmore Electric Hot Water Heater, Model #153.320850HT not working, has power to top element but not bottom. Upper element is 3800 watts, bottom is 5500 watts

A:

Thank you for your question.

I can understand wanting to have the water heater working.

  • You will need a volt/ohm meter and check the lower element for continuity.

  • If the bottom element checks okay for continuity across the terminals then you will need to check to see if you have voltage from the top thermostat and that when the upper have of the tank is satisfied it should switch to the bottom element. Both of the elements do not operate at the same time.

  • If the bottom thermostat does not have voltage then the upper thermostat is bad.

It is not unusual for the bottom element to fail because of the build up of hard water scale. So it is highly likely that the bottom element is bad.

If that is what is determined you will need to turn the power off to the water heater and drain the water out and then replace the lower element.

If you need more information please use the thread link and give me what you have found if you need more help.

Thank you for using Manage My Life.

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Sam A -
Sears Technician
February 11, 2011
Q:

I replaced the 2 heating elements for my miser 12 HW tank and it still does not come on. It is a model 153.321442. Can I have some wires on the wrong terminals, or is it likely the thermostat / hi limit control?

A:

If the water supply has a high lime and calcium content, a demand heater will stop up quickly. If you install a demand heater, check into softening the water to eliminate the calcium and lime.

You really need a voltmeter to determine what the problem is with the heater. You could have a bad house circuit breaker, wires in the wrong place, or a bad or tripped high limit thermostat. Someone needs to check the voltage to the elements to determine the problem.

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Jimmy K -
Sears Technician
May 15, 2009
Q:

My water heater keeps shunting off.Removed access panel and pressed the "RESET" button. Hot water returned, but keeps going off. Does the element need cleaned?

A:

It could be caused by a shorted heating element of a failed thermostat. Both upper and lower heating elements will need to be disconnected and check with an ohm meter for continuity between each terminal and the mounting nut to see if one of the two is shorted to ground. This will require disconnecting the power supply to the water heater and disconnecting the wires from the heating element before checking. A shorted element can cause the symptom you described as well as a failed upper or lower thermostat. If you do not find a shorted heating element then I recommend replacing both upper and lower thermostats.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Joey S -
Sears Technician
July 22, 2010