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Question and Answers


Why does my Kenmore Elite washer model 11042932200 show 011 with the spin and drain light on and will not drain?


Check for excessive suds in the washer tub. The washer will not drain properly with excessive suds present. Once the suds are dissipated, the washer should drain properly. Use less High Efficiency detergent if you see this problem.

If excessive suds are not preventing the washer from draining, you could have a clog in the drain pump or a failed drain pump. You can check this issue by unplugging the washer and removing the bottom front service panel as shown in the first image below. Since the washer door normally remains locked if the washer does not drain, you can manually unlock it by carefully reaching up through the opening and pulling down on the manual release tab at the bottom of the door lock mechanism until it clicks. You can then open the washer door. Remove all of the clothes and use a shop vacuum to drain the water from the washer tub. Arrange towels and/or shallow pans to catch any residual water and pull the large item filter on the pump as shown in the second image below. You may find a clog in this area that is preventing the pump from draining the washer.

If you find no clog, reassemble the washer and test it. If you still have a drain problem, you will likely need to replace the drain pump.

If needed, you can order parts from the Sears PartsDirect website.

If you need more help, resubmit your question with additional details.

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Lyle W -
Sears Technician
April 28, 2009