Model #HP18-28-11 Lennox air-conditioner/heat pump(outside unit)

  • Cabinet/cooling-heating Parts
    3 Results
  • Control Panel
    3 Results

Question and Answers

Q:

How do I get a warranty for a TV that I purchased this year?

A:

If you have questions regarding the original factory warranty on your Samsung TV, you can all Samsung customer service at 1-800-SAMSUNG (726-7864). If you want to purchase a Sears Protection Agreement on your TV, you can call the Sears Protection Agreement office at 1-800-767-2000.

If you need more help, resubmit your question with additional details.

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Lyle W -
Sears Technician
Q:

I need warranty info on my kenmore elite washer. how do I get it?

A:

The warranty for this washer is provided in the owner's manual. The image below shows the warranty information for this washer. Here is a direct link for the full owner's manual: Owner's Manual . If you need service under that warranty, you can call Sears at 1-800-469-4663 (1-800-4MY-HOME).

Since your washer is older than 1 year, the full warranty is expired but there is still a limited warranty on the exception parts described below. You would have to pay for the labor of diagnosis and replacement of those parts but you would not be charged for the covered parts. Refer to the details of the warranty for specific provisions and restrictions.

If you need more help, reply with additional details.

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Lyle W -
Sears Technician
March 09, 2011
Q:

What does F 28 mean on my He2 plus washer?

A:

The "F28" fault code indicates the communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly.

Possible causes:

  • Loose wiring connection between the CCU and the MCU.
  • Loose wiring connection between MCU and motor.
  • Intermittent failure within the CCU.
  • Intermittent failure with the MCU.
  • Loose or no grounding connection.
  • Failed MCU or CCU
The top panel is removable in order to access the CCU and the rear panel is removable in order to access the MCU. NOTE: Disconnect the power cord from the power source before removing the top and rear panel. Check for any loose connections at the MCU and CCU. If no loose connections are found and your washer continues to display F28 then I recommend calling a service technician to diagnose and repair your washer.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Joey S -
Sears Technician
August 23, 2010