Model #E20 Horizon elliptical

  • Elliptical Assembly
    3 Results

Question and Answers

Q:

What does E20 error code indicate on my Kenmore front loading washer?

A:

The E20 error code is indicating that the control does not see it draining water out. When you start the washer, you should hear the drain pump running or at least making a humming noise.

A service technician would:

  1. Check the drain hose for restrictions
  2. Start the washer and listen for the drain pump operating.
  3. If the drain pump is not operating, a technician would then check the voltage supply to the drain motor.

The technician would remove the lower access panel by removing the screws located along the bottom of the panel to access the drain pump assembly.

I recommend calling a service technician to diagnose and repair your washer.

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Joey S -
Sears Technician
Q:

What does the E20 code indicate on my Frigidaire washer model GLTF2940FSOIT that won't drain or spin?

A:

The E20 error code is a class code that indicates a drain problem in the washer. This is consistent with the drain and spin problem that you are observing. To determine the exact error code, follow these steps:

  1. Wake the machine by pressing any button
  2. Wait 5 seconds
  3. Press and hold the START and PAUSE/CANCEL buttons simultaneously
The exact error code (E21, E23 or E24) will be displayed.

If E23 or E24 are displayed, you will normally need to replace the control board due to a failed drain pump relay.

If the E21 code is displayed, I recommend that you follow these troubleshooting tips:

  • Check the washer drain to see if it is clogged.
  • Check the washer drain hose for a clog or restriction.
  • Make sure that the washer drain system complies with the installation instructions for the washer.
  • Try to gravity drain the washer by placing the drain hose in a bucket on the floor. If the washer will gravity drain, you may be able to unplug the washer and remove the bottom front service panel using the procedure in the image below. Arrange towels to catch residual water that may be in the washer and check the pump filter and drain trap for a clog or debris. If you find no clog or debris, then you may need to replace the drain pump. NOTE: You should not attempt this procedure unless you are completely confident in your technical ability to safely access and check the pump. Do not disassemble the drain pump hose if the washer is full of water.

If you need parts, you can order them from the Sears PartsDirect website.

These tips may help you resolve this washer problem. If you need more help, resubmit your question with additional details.

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Lyle W -
Sears Technician
May 05, 2009
Q:

What does the error code E20 indicate on my Kenmore front load washer Kenmore model 41744092500?

A:

The E20 is a group error code that indicates one of the following problems occurred:

  • E21 - Water did not pump out fast enough from the washer
  • E23 - Drain pump relay on the control board failed
  • E24 - Same as above, drain pump relay on the control board failed
To determine the exact error code, you can use the procedure in the first image below to recall the code on the display.

If the code recalled is E23 or E24 then the electronic control board in the washer will likely need to be replaced. If the code is an E21, then I recommend that you take the following troubleshooting steps:

  • Check the drain hose of the washer for kinks or clogs.
  • Check the washer drain to see if it is draining properly.
  • Make sure that your drain hose is installed properly to prevent siphoning of drain water back into the washer. Check to see if the drain hose is stuck way down the standpipe behind the washer. If it is then I recommend pulling it out so that it only protrudes down the stand pipe about 6" to 8".
  • Unplug the washer and remove the bottom front service panel as shown in the second image below. Arrange towels to catch residual water and check the drain pump for clogs or restrictions. NOTE: You should only conduct this check if you are completely confident in your technical ability to safely access and check the pump.
These tips may help you determine the cause of your washer problem. If you need parts, you can order them from the Sears PartsDirect website.

If you need more help, resubmit your question with additional details.

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Lyle W -
Sears Technician
May 29, 2009