Model #VBSR3100G2WW HOTPOINT Residential Washers

  • Controls & Backsplash
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  • Tub, Basket & Agitator
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  • Suspension, Pump & Drive Components
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Question and Answers


broken pump on wash machine?

A: is always a great resource to find the answers to just about anything. Your expert will research your question and respond within two business days but usually sooner.

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Alina -
November 24, 2012

Thanks for contacting I understand how frustrating it is having trouble with your washer not pumping water. We are here to help. I recommend replacing the pump. If you replace the pump yourself, it is a very inexpensive repair. I suspect the grit is the basin is drain related. The part number for the pump is WH23X10013. I provided the pump replace procedure on the image below. I hope this helps.

To order washer parts, please visit with the model number.

If you do not feel comfortable repairing this problem yourself, then you can have it repaired at your home by a Sears Technician. You may visit and follow the instructions, then click on the red next now button.

Please feel free to let me know if you need further assistance. We are always here to help.

Thank you for using

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John H -
Sears Technician
November 26, 2012
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