Model #PNM1871SM1SS GE microwave/hood combo

  • Microwave
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Question and Answers

Q:

The glass plate in my GE PNM1871SM1SS microwave busted in two when my daughter was making popcorn.

A:

I checked for any known problems or common issues with the glass tray breaking on this type of GE microwave. I did not find any known issues or common problems. There is a chance that the glass tray had a defect and that it finally cracked. You could have a problem with the microwave that caused the tray to overheat. I recommend that you have the microwave examined by a technician. Here is a link for the Sears Service website: Sears Home Services .

The cost of the tray is around $100. The service call to check the microwave will probably cost over $130. You may consider replacing that microwave instead of repairing it. The Sears.com website has some microwaves listed for just over $200. Here is one example of a current model: Kenmore 30 in. Microhood Combination - 8503 .

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Lyle W -
Sears Technician
June 08, 2011

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