Model #JEM31SF001 GE Countertop Microwave

  • Microwave
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Question and Answers


GE Profile Microwave not heating. JEM31SF001 Ge Microwave


Thank you for contacting with your questions about your GE Profile Microwave. I am so sorry to hear that the microwave has stopped heating. I know what a time saver the microwave can be and how inconvenient it is when it isn't working.

I see you have already done quite a bit of work on the microwave. We do not give repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. You need special equipment to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after any microwave service.

For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at or by calling 1-800-4-MY-HOME(1-800-469-4663). Here at we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project.

Thank you for your understanding in this matter and I hope we can help you with any other questions and repairs in the future. Thank you for choosing Sears.


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Rachel Morgan -
Sears Technician
August 16, 2013

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