Model #GSH25ISXLSS GE Side-by-Side Refrigerator

  • Freezer Door
    3 Results
  • Fresh Food Door
    3 Results
  • Freezer Section
    3 Results
  • Freezer Shelves
    3 Results
  • Ice Maker & Dispenser
    3 Results
  • Fresh Food Section
    3 Results
  • Fresh Food Shelves
    3 Results
  • Sealed System & Mother Board
    3 Results
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Question and Answers


I have a GE side by side refrigerator. its creating ice at the bottom of the refrigerator area. any suggestions on what to fix?


I understand the concern with ice forming on the refrigerator section.  While you are waiting for an expert to respond, I have added a helpful link (click here) that may provide information to assist you with your question.

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Yadira B -
July 31, 2013

Thanks for your request about the refrigerator model GSH25ISXLSS, sorry you are having a problem, I will be glad to assist you with this. If the water accumulation is only in the fresh food side of the refrigerator, there is either a water filter or water reservoir leak or there is warm air entering the unit from a bad door gasket or door just not sealing properly. If there is ice in the bottom of the freezer because of a drain clog there will normally be water collecting in the fresh food bottom as well. Here are instructions if there is ice in bottom of freezer. . The most common reason for ice buildup in bottom of freezer section is caused by a clogged defrost drain trough. When the defrost system melts frost from the evaporator coils the condensed water flows into a drain trough and then out through a tube to the underside of the unit. Here it is evaporated by the air movement and heat of the condensing unit.   However if the drain trough located under the evaporator coil in the back of the freezer compartment gets clogged the water will overflow the trough and run to bottom of freezer where it refreezes builds up and will even flow into fresh food section and run out of freezer door. The solution to this would be to clean the drain trough and tube. First you will need to completely deice the freezer section. This can be accomplished by unplugging the refrigerator, (store food elsewhere) open doors and allow about 8-10 hours of melt time.(be prepared for water on floor)  Once all ice has melted you will need to remove back freezer panel(from inside freezer) to access drain trough, Use air pressure to blow through the drain hole and this will flush out any debris  that is clogging the drain. After blowing out rinse with warm water and some baking soda mixture (1 part soda 10 parts water) Reassemble freezer panel and re-apply power. I hope this helps, if you need additional assistance please reply with more details and I will be happy to respond. 

If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link: Sears Home Services.


Ron H.

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Ron H -
Sears Technician
August 01, 2013
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