Model #F642-845 CERTIFICATES Warranty Information

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Question and Answers

Q:

back right small burner not turning off. 790 41019800

A:

I'm sorry to hear about this failure on your Kenmore range. I understand your concern about this serious failure.

I checked our online documents for that range but I didn't find a recall on that model of range.

The range uses an electronic relay circuit board to control the surface burners (part number 316442112). It is likely that the electronic relay circuit board will need to be replaced to fix that problem.

I recommend that you schedule a service technician to examine the range and replace the electronic relay circuit board if that in fact is the failure that caused the right rear surface burner to heat constantly when turned off.

If you need more help, let us know.

Thanks for choosing Sears PartsDirect.

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Lyle W -
Sears Technician
January 12, 2015
Q:

Could a broken bottom short seal cause water to be left in bottom of dishwasher?

A:

Hi Rachel,

Thank you for submitting a question to Manage My Life.

It is unlikely that either of the seals has anything to do with water left in the tub at the end of cycles. The drain system consists of the following components:

  1. Auxiliary drain pump (includes motor and one way check valve).
  2. Drain tube.
  3. Check valve (in line with drain tube).
  4. Drain hose.
The inlet cover prevents large particles from entering the sump. Water entering the drain pump is not filtered by the fine filter (metal) or by the sump filter (plastic). The drain pump is mounted on the sump and contains a one-way check valve.

You will need to check the drain system (from the tub to the house drain) for obstructions. Make sure the drain pump is working efficiently, if the impeller is damaged it will not pump as designed.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Here is a link that you may use to view the parts list diagram or to purchase any parts needed; Sears Parts Direct .

I hope this is helpful. Check the things I have covered here, and if I may be of further assistance, include more details in a reply to this post.

Landell

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Landell -
Sears Technician
December 30, 2011
A:

Chris, From what you have described, it is likely that the control board is the culprit. Make sure the user interface board is securely plugged into the control. If this is good, you will most likely need to replace the control part number WD21X10247. If I may be of further assistance please reply to this post. Landell

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Landell -
Sears Technician
January 03, 2012
A:

Hi Chris, Glad to hear you are up and running. Thank you for the information. The Installation Guide for this dishwasher states, "Air gap must be used, if waste tee or disposer connection is less than 18" above floor to prevent siphoning". I am including a link to the Installation Guide below. It is difficult to help with the diagnosis of issues such as this when I cannot physically be there to see the particulars of the situation. If I may be of further assistance please reply to this post. Landell

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Landell -
Sears Technician
January 16, 2012
A:

Hi Chris, You are welcome. Glad I could help. Please keep Manage My Life in mind for all of your do-it-yourself projects. Landell

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Landell -
Sears Technician
January 20, 2012
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