Model #F5869-990 HOOVER Power Steamer

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Question and Answers

Q:

kenmore washer 110 20712 990

A:

I am sorry to hear about this flooding problem. That type of washer does not have a safeguard against the failure of that water level pressure switch. If the contacts on that switch do not shift from "empty" to "full" then the fill valves will continue to get voltage and will allow the washer to fill indefinitely. If that pressure switch is working normally when it is directly set on one of the dots then it may not need to be replaced. I recommend that you monitor the washer for a few weeks when it is filling to make sure that the pressure switch is working properly. If you continue to have problems with the washer overfilling then you will probably need to replace that pressure switch. You can order that part from this page: Water Level Pressure Switch for Kenmore Washer 110.20712990 . Be sure that you unplug the washer before accessing internal components. That link for a previous answer that Alina F. posted in the above response show how to open the console to access that water level pressure switch.

I hope that this information helps. If you need more assistance, reply with additional details.

If you get to the point where you need to have a service technician examine and repair the washer, you can schedule service through this link: Sears Home Services .

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Lyle W -
Sears Technician
May 23, 2012
A:

I don't recommend that you pull that transmission cover off at this time. There is an isolation motor coupler between the motor and the transmission (see second image below). I recommend that you UNPLUG the washer and check that component first. If the washer will not agitate or spin even though the motor is running, then that motor coupler is probably broken. If it is, then you can order a replacement from this page: Motor Coupler Part 285753A . If you need more help, reply with additional details and we will assist you further.

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Lyle W -
Sears Technician
March 12, 2013
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Q:

washing machine makes loud noise when it spins

A:

Hi Veronica,

Thank you for submitting a question to Manage My Life.

You did not mention what kind of noise you are hearing. This could be an issue with the centerpost bearings, gearcase, something between the tub and basket, or something inside the drain pump. The diagnosis of this issue will require complete disassembly of your washer.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Here is a link that you may use to view the parts list diagram or to purchase any parts needed; Sears Parts Direct .

If you would like more specific help with this issue please include more details in a reply to this post.

Landell

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Landell -
Sears Technician
February 06, 2012
Q:

Kenmore Washer 20712 990 does not spin at end of cycle

A:

Thank you for your question and I understand your concern.

If you're indicating that the timer is stalling and not advancing into spin by itself, I would suspect a timer problem. This could also be caused if the lid is not shutting enough to trip and close the lid switch too. The next time you find it not spinning, raise and lower the lid and see if it does not start and spin. If the motor is running and it does not advance to spin, then it may likely need a timer. Also, it is normal for it to drain water for a length of time without spinning and then the motor will shut off briefly and then the timer should advance at which time the washer should start and then begin spinning.

I hope this is helpful. If I may be of further assistance as more details become available, please reply to this post.

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Joey S -
Sears Technician
October 11, 2012
A:

Rian: If you have Kenmore Direct Drive top loading washer and you see a rubber motor coupler located between the back of the motor and gear case rotating but the washer will not spin or agitate, the motor coupler will most likely need to be replaced. I hope this is helpful. If I may be of further assistance as more details become available, please reply to this post along with the model number of the washer.

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Joey S -
Sears Technician
March 11, 2013
A:

rian: The motor coupler consists of the rubber part and two matching plastic couplers with fingers or posts. If the motor coupler is broken, it will not spin the input shaft on the gearcase and it will not spin or agitate. If the washer will agitate under a load, then the motor coupler is Okay. When the washer should be spinning and if the motor coupler is Okay, you should see the clutch housing spinning located directly above the center of the gearcase and below the center of the tub. If the clutch housing is spinning, then it may need a new clutch. To have full access to the motor and motor coupler, the washer cabinet will need to be taken off. The two control panel end cap covers must be remove and the two screws located at the bottom of each end cap. Slide the control panel towards the front of the washer and lift it up and hinge it over the rear panel. See images below. I hope this is helpful. If I may be of further assistance as more details become available, please reply to this post.

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Joey S -
Sears Technician
March 25, 2013
A:

Rian: Based on your symptom it sounds like the motor coupler will need to be replaced.

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Joey S -
Sears Technician
March 29, 2013
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