Model #ES5FHAXSA01 WHIRLPOOL Side-by-Side Refrigerator

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Question and Answers


Why has the ice melted in the dispenser and the refrigerator and freezer are not staying cool in my Whirlpool refrigerator, model #ES5FHAXSA01?


Why has the ice melted in the dispenser and the refrigerator and freezer are not staying cool in my Whirlpool refrigerator, model #ES5FHAXSA01?

It seems you have two separate issues here. As far as the ice melting in the dispenser it sounds like the ice door is not securely sealing when it closes. This will allow warm air to get inside of the freezer & melt some ice cubes causing water to drip out of the ice dispenser.

As far as the refrigerator and freezer not staying cold, here's a list of a few possibilities:

  • Inadequate time for cooling – This can happen if the refrigerator is only recently delivered or if a large amount of food has recently been placed in it. This includes food placed in crisper drawers.
  • Control Setting – Look at the dial. Sometimes freezer dials are located in the refrigerator.
  • Vent being blocked – Air flows between the freezer and refrigerator sections to provide proper cooling via air vents. Move any food items that might block the vents.
  • Warm air getting in – If doors are being left open, opened frequently, or if there are poor seals around the door(s). Also food stored in the door of the refrigerator often stays warmer than food in the interior.
  • Surrounding temperature is too low or too high - Too low (below 55F) (Winter):(Does not affect standalone freezers)If the unit is in a cold environment such as an unheated garage, basement or outdoors, this may affect the thermostat.**Too high (above 110F) (Summer): If the unit is in a hot environment such as a closed garage without air conditioning, on an enclosed back porch, or in direct sunlight, this may overheat the system affecting performance.

  • Condenser coil is dirty – When the condenser coil is dirty it causes the sealed system to overheat and therefore the refrigerator will not cool properly.

  • Defrost Cycle - When the refrigerator goes into defrost, the cooling mode stops and a defrost heater energizes to remove accumulated frost from the evaporator (cooling) coil, which causes the freezer temperature to rise slightly.

  • Demo Mode - While in demo / showroom mode, the interior lights and control display work but the compressor and fans do not run.

  • Refrigerator Lacks Clearance For Proper Air Circulation - Refrigerators require a specific amount of clearance around the cabinet to allow for air circulation. If the refrigerator does not have the minimum clearance required, the refrigerator or freezer cannot cool properly

If you are still experiencing the same issues after checking some of the possibilities listed, I would not keep adjusting the temperature. On the average your freezer should be at 0 degrees and your refrigerator should be at 37 degrees Fahrenheit.

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Joe G. - Personal Solutions Manager -
Sears Technician
December 12, 2009

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