Model #ER2CHMXPL00 WHIRLPOOL Top-Mount Refrigerator

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Question and Answers


Whirlpool refridgerator freezer not working properly


I know how important it is to have a good working freezer in the home so that you can keep your good nice and fresh. While you are waiting for your expert answer, I did manage to find a link that will provide you with some good information to help you with your project. I hope my link is useful.

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Joseph P. -
June 01, 2011

I'm sorry you are having this problem with your refrigerator. The information you have received from Joseph is good but it will not pertain to this problem. If you took the back panel off and defrosted the evaporator coil completely, it should not frost back up again in only a couple of days. It should also freeze solid again, until it develops a thick frost build up. Usually long before the freezer stops cooling, the fridge section will stop cooling. This could be a defrost problem but it also sounds like it could have a seal system problem. Make sure it is fully defrosted and if it still won't freeze properly, a technician will be needed to check the seal system. If you would like more assistance, any additional details will be helpful and I will be glad to assist you further.

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Scott D -
Sears Technician
June 03, 2011
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