Model #ED5FTGXKQ02 WHIRLPOOL Side-by-Side Refrigerator

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Question and Answers


Whirlpool ED5FTGXKQ02 not cooling


Thanks for contacting I understand how frustrating it is having trouble with your refrigerator not cooling. We are here to help. Based on the symptom, I suspect the compressor is off or it is low in Freon. I recommend removing the back cover and place your hand on the compressor. If the compressor is warm or hot, that indicates the compressor is on. Most likely the compressor is low of Freon or there is a Freon leak in the sealed system. The refrigerator would need a service technician to fix this problem. However, if the compressor is cold, that indicates the compressor is off. Most likely there is a bad relay or overload. I provided a video that shows how to check the relay and compressor with a multimeter. I hope this helps.

To order refrigerator parts, please visit with the model number.

If you do not feel comfortable repairing this problem yourself or if it is under warranty, then you can have it repaired at your home by a Sears Technician. You may visit and follow the instructions, then click on the red next now button.

Please feel free to let me know if you need further assistance. We are always here to help.

Thank you for using


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John H -
Sears Technician
August 24, 2013

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