Model #917388720 CRAFTSMAN walk behind lawnmower, gas

Question and Answers

Q:

Electric rotary lawn mower #917388720: This won't start, no noise at all. I can pull cord. I noticed the spark has no spark, and replaced it.

A:

Thank you for your question.

I am sorry you are having a problem with the mower. If you are not getting any spark out of the engine, the problem is likely a failed ignition coil. To make sure it is the coil, I recommend checking for spark with the kill wire disconnected. To access the coil remove the engine cover and the fuel tank. Then remove the recoil and blower housing assembly. Now you can see the coil. Remove the small wire from the coil. Once it is removed, reinstall the blower housing and check for spark. If you do not have spark the coil needs to be replaced. The part can be ordered from our parts website: Sears Parts Direct .

If you do have spark I suspect the kill switch is defective or the bail is not pulling the cable far enough.

Please let me know if you need further assistance on the repair of the mower.

If you do not feel confident repairing this problem yourself, then you can have it repaired by a Sears technician. Here is a link that will provide the nearest drop-off locations: Sears Home Services .

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
May 27, 2011
Q:

I am trying to find the spark plug gap for a new replacement plug

A:

Thank you for your question.

I am sorry you are having a problem with obtaining the manual. I see that Barbara H has given you a link to your manual. Once you click on the link, it is going to take you to a page that does not look like it is doing anything. It will take a few moments for the manual to load. The reason is the site loads the whole manual before it shows up. Once the manual opens, you can use the tool bar above the manual to print and/or save a copy to your computer.

I have checked and the spark plug needs to be gapped at .030.

We have had some customers that the manual never opens. This is usually because the computer is missing an add on to open the file. Just in case, I have emailed a copy of the manual to the address we have on file.

If you could provide us with some feedback on the problems, you were having with the manual please click on this link .

Please let me know if you need further assistance.

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
May 13, 2011

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