Model #917370940 Craftsman walk behind lawnmower, gas

Question and Answers

Q:

Craftsman push mower 917370940

A:

Thank you for your question and I understand your concern.

There have been some reported issues with the blade brake clutch bracket and cable. There is a repair kit available and I suggest taking the mower back for warranty repair. The kit will include a blade brake clutch cable, a new blade brake bracket and a door prop cable. I strongly suggest taking the mower back for repair.

I hope this is helpful. If I may be of further assistance as more details become available, please reply to this post.

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Joey S -
Sears Technician
April 14, 2012
Q:

Has there been a recall on this model? 917370940 Craftsman Mower

A:

Thank you for your question.  I am sorry you are having a problem with the mower. I it can be frustrating when a new product does not work as it should. I recommend taking the mower to one of our drop off locations. The following link will show you where the closest one is.  The technician there will be able to repair the unit for you under the two-year warranty. The cable and bracket on some models were redesigned. This improved the operation of the blade brake system.  I hope this is helpful. Please let me know if you need further assistance.   Thank you for using Manage my life. Mark T.

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Mark T -
Sears Technician
April 24, 2013
A:

Dino, The Parts for the mower can be ordered from our partsdirect website. If you were to order them, they are not covered under warranty. In order to have the unit repaired under warranty it would need to be taken to one of the drop off locations. They should be able to get it back to you in a timely manner.

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Mark T -
Sears Technician
April 25, 2013
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