Model #91195587990 KENMORE Free Standing, Electric

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Question and Answers


why is oven still on when shut off? 91195587990 Kenmore Electric range


Thanks for the inquiry and for using

I am sorry to hear of the issue you are having with the oven cavity not turning off, I know how frustrating and dangerous that can be to have occur.

Typically this type of issue is caused by a relay on the electronic control board shorting, causing the power to the oven cavity to be constantly energized. I think the burnt spot on the filiment or element is just a coincidence or could have been caused by the power surge. The element itself wouldn't cause this issue.

In situations such as this, we do highly recommend having a technician assist with the diagnosis/repair. The electronics can be difficult to diagnose and repair.

If you would feel more confident have a Sears Home Service technician help assist with the diagnosis/repair, you can call 1-800-349-5071, or click here to be directed to the page to set up service. 

Let us know if we can be of any further assistance and thanks for using  

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Jeff Wallace Sr -
Sears Technician
December 05, 2013

Oven does not heat up 91195587990 Kenmore Electric range


Hello glad to help.  Thank You for choosing Sears

I am sorry and do understand your frustration when there is trouble with the range.

Glad to help out.   Im  looking at your Kenmore model number 911.9557990.

The first thing to do is take out the bake and broil element to test them with an ohm meter.

Instructions on testing your elements:

1.  Unplug your range-disconnect the power.  Drop the door down gently.  Check one at a time and unscrew the bake element at the bottom first.

2.  Sometimes you can just look at the element so inspect it for things like signs of wear, charring, blistering, or breaks then you automatically know to change it.

3.   When you take the elements out then you can also verify if they are connected well from the wires to the elements.  If loose wire then maybe all it needs to do is be reconnected.

4.  Once out test the elements with a multimeter and you can find out its continuity.  Set  your meter to the lowest setting of homs, then calibrate the meter following its instructions.  Touch one terminal on the element with one of the probes and touch the other element end with the other probe.  Look at the meter's display to determine if it has and how much ratings.  The reading should read anywhere from 0 to 50 ohms of resistance if it is good.  If not then you know to replace it. 

 If you have further questions please let me know.

Thanks for choosing Sears

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Larry L -
Sears Technician
November 27, 2013

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