Model #8852 Bissell carpet cleaner

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Question and Answers

Q:

Kenmore Elite 8852 satisfaction

A:

We have that model in our break room. I have seen no problems with it. It seems to work properly with no problems.

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Lyle W -
Sears Technician
August 05, 2011
Q:

Kenmore Elite Microwave 8852 Installation Problem

A:

It appears that I answered your previous question about this problem. Since the microwave is brand new, you should be able to return it to the store and exchange it or have it serviced by a Sears Technician under the warranty. You can talk with the store where you bought the microwave if you want to exchange it.

If you need more help, let us know.

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Lyle W -
Sears Technician
May 23, 2011
Q:

Kenmore Elite 8852 demo mode and display questions.

A:

The control works the same in the demo mode except that the magnetron is not activated. The fan will still run but the microwave will not heat in the demo mode.

This microwave will prompt you to select a code but does not define the code before you select it. It will tell you what the code indicates after you select it. For example on the VEGETABLE sensor cooking, the display will prompt you to select code 1 or 2 (without telling what each code means). If you select 2, it will indicate FROZEN in the display.

I see what you mean about that display not being very user friendly. I will pass that information along to the product engineer. That will probably not help you in this situation but it may help with the design of future models.

I hope that this is the information that you were seeking. If you need more assistance, reply with additional details.

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Lyle W -
Sears Technician
August 19, 2011
A:

Hello Eric. I provided a direct link for the owner's manual on that microwave below this response. I do not recommend that you try to adjust that door hinge. Since the microwave is only 6 months old, it should still be under warranty. I recommend that you stop using the microwave and call 1-800-469-4663 (1-800-4MY-HOME) for service. Microwaves contain high-voltage components that can retain a lethal electrical charge of up to 2200 VAC -- even when the microwave is unplugged. Repairs and adjustments, even minor ones such as adjusting the door hinge, can cause microwave leakage. A microwave shielding leakage test should be performed after any microwave service. It is for these safety reasons that we are unable to guide you in microwave repairs and instead recommend scheduling service with a qualified service technician. We thank you for your understanding in this matter and hope we can help you with other questions and repairs in the future.

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Lyle W -
Sears Technician
October 23, 2011
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