Model #867767821 KENMORE Furnace/Heater, Gas

  • Furnace Body
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  • Heat Exchanger
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  • Control Box
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  • Blower Assembly
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  • Accessory Filter Cabinets
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Question and Answers


I have a heater #867.767821. I got a replace part #H06E-36 thermal coupler. This new part doesnt fix where the old part was. please help.


I'm sorry to hear that you are having some difficulties with your heater, I know how cold this time of the year can get. I did some research for you at and found an expert answer to a similar question that may help until your expert can respond to your specific question. The link is attached below. If you do decide to schedule service and have a qualified technician help you, I have also attached a link to I hope these links provided assistance for you.

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Joseph P. -
November 22, 2011

Thank you for your question on the thermal couple not fitting.

You may have to remove the old fitting for the old thermal couple bracket and install the new adapter in the pilot bracket and then install the clip onto the thermal couple and push it into the new adapter. The adapters thread in and out of the bracket.

If the problem is on the gas valve end then please let me know and we can try to figure out why it would not fit there.

Sam A.

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Sam A -
Sears Technician
November 25, 2011
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