Model #831285370 PROFORM Elliptical

  • Frame/console/ Handlebar
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Question and Answers


tension control does not work on my elliptical


I know how important it is to have a good working elliptical in the home so that you can get a good workout. I did some research and I was able to find a link with a similar question. I am also adding a second link in where you can set service to have your elliptical repaired by a certified technician. I hope this helps with your elliptical troubles while you wait for your expert response.

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Joseph P. -
November 28, 2012

Without tension the elliptical cannot do its job. Your elliptical uses a knob to adjust tension.

As the resistance is increased or decreased a resistance motor moves magnets closer or further from the flywheel, a large metal wheel inside your exercise equipment. The magnets are on a bracket that is shaped to conform to the flywheel. The bracket is bolted to the frame at one end. This acts as a hinge to allow the bracket to move closer to the flywheel (more resistance) and farther away from the flywheel (less resistance). An adjustable tension cable is attached to the other end of the bracket. It is this cable which adjusts the resistance level.

You will need to remove the side shields to access and check the tension cable. Verify the tension cable is connected to the tension motor and the magnet.

If parts are needed, you can view parts and a diagram here; Sears Parts Direct .

I hope this information helps. Thank you for using Manage My Life.

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Barbara H. -
Sears Technician
November 29, 2012
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Why is my Proform elliptical stuck on "auto e"?


The model number you submitted is not a complete and valid model number. I assume that it may be an 831.285370 or an 831.285371 model. I also do not understand what you mean when you stated that it is "stuck on auto e". If you are indicating that the "auto e" is displayed on the console and you are not able to change it by pressing "Display Mode" the likely failure is the console assembly.

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Joey S -
Sears Technician
April 15, 2009

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