Model #79629002010 Kenmore Elite residential washers

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Question and Answers

Q:

Kenmore washer model 79629002010 how to unlock?

A:

Thank you for submitting a question to Manage My Life.

The 796 source is manufactured by LG. The only way that I am aware of to unlock this washer during a power failure is to open the top and force the lock (see images below). The lid locks at the beginning of the QC cycle and then unlocks at the end. There is not a step in QC to manually activate the lock.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Here is a link that you may use to view the parts list diagram and for parts purchases; Sears Parts Direct .

I hope this is helpful. If I may be of further assistance as more details become available, please reply to this post.

Landell

Read More
Landell -
Sears Technician
November 08, 2011
Q:

PROBLEM WITH KENMORE ELITE MODEL NUMBER 79629002010

A:

Hi Jessica,

Thank you for submitting a question to Manage My Life.

I am not familiar with a DR error nor can I find information on it in the service manual for this washer.

Further troubleshooting: (I am including disassembly instructions in the images below.) Make sure the drain hoses and drain pump are not clogged or restricted. Always unplug or de-energize electrical equipment before removing covers or attempting service. Be careful and wear appropriate hand protection when working around sharp metal parts.

Working with live electrical current can be very hazardous and possibly deadly. Do not attempt these measurements without the proper tools and safeguards. If you are not already sure you can perform these checks safely and competently, refer this work to a qualified professional.

If there is no motor movement or the motor jerks or is noisy. Check the Hall sensor. Check at connector BU 6 pin1 BN wire to pin 6 YL wire. Do you have the following? BN to YL = 15VDC….YES= Now Check the input of the Hall Sensor. With your meter leads on the BU 6 connector pin 2 BU wire to pin 6 YL wire. Rotate the drum by hand slowly do you read 12 VDC? Also repeat this step for pin 3 RD wire to pin 6 YL do you read 12 VDC?...YES= Check the Stator windings this can be done from the control board. YL3 connector. BU to RD, BU to YL, and RD to YL do you have 5-15 ohms on each set of windings?...YES= Replace the Main PCB board.

Now check the input of the Hall Sensor. With your meter leads on the BU 6 connector pin 2 BU wire to pin 6 YL wire. Rotate the drum by hand slowly do you read 12 VDC? Also repeat this step for pin 3 RD wire to pin 6 YL do you read 12 VDC? NO= Ohm the wire harness, does the harness check good?...YES= Replace the Hall Sensor….NO= Replace the harness.

NO=Check the connections at both the Main control board and the Hall sensor at the drive motor. Are the connectors seated correctly?...NO= Check the connections at both the Main control board and the Hall sensor at the drive motor. Are the connectors seated correctly?...NO= Reseat the connectors.

Check the connections at both the Main control board and the Hall sensor at the drive motor. Are the connectors seated correctly?...YES= Ohm the harness does the harness read open?...NO= Replace the Hall Sensor…YES= Replace the harness.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Here is a link that you may use to view the parts list diagram or to purchase any parts needed; Sears Parts Direct .

I hope this is helpful. Check the things I have covered here, and if I may be of further assistance, include more details in a reply to this post.

Landell

Read More
Landell -
Sears Technician
March 02, 2012

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