Model #79571309011 Kenmore bottom-mount refrigerator

  • Case Parts
    3 Results
  • Freezer Parts
    3 Results
  • Refrigerator Parts
    3 Results
  • Refrigerator Parts (pantry)
    3 Results
  • Door Parts
    3 Results
  • Icemaker Parts
    3 Results

Troubleshooting

Error Codes

Error Code:

Condition:

Check/Repair:

Question and Answers

Q:

Kenmore ice maker won't work

A:

I provided information about the ice maker for this refrigerator in the image below. I recommend that you press that test button that is shown in the drawing at the bottom of that image. That will test cycle the ice maker and may reset it so that it will work properly. Make sure that the feeler arm is not blocked. You will need to hold in the freezer door switch when pressing that test button to get the ice maker to cycle properly in this model. If the ice maker does not cycle properly or will not continue to cycle properly after test cycling it, then the ice maker assembly (part AEQ72909603) will probably need to be replaced to fix this failure.

If the ice maker assembly cycles but does not fill, you could have a problem with the water valve assembly, the control or the wiring. If you need more help diagnosing this failure, reply with additional details and we will assist you further.

You can order that part from the Sears PartsDirect website if necessary. Be sure that you unplug the refrigerator before replacing that part.

If you get to a point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link: Sears Home Services .

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Lyle W -
Sears Technician
January 19, 2012
A:

Based on your details, that ice maker assembly (part AEQ72909603) will need to be replaced. This is an intermittent problem but the wiring, control and water valve seem to be okay. UNPLUG the refrigerator before replacing that ice maker. You should find mounting screws that attach that ice maker to the wall in the freezer compartment. I do not have images that will help you with that task. You will need to depend on your personal observation of the ice maker to find those screws. You can probably look at the replacement ice maker to determine the location of those screws on your existing ice maker in the freezer. Remove the screws and unplug the wire harness. You should then be able to remove and replace that component. If you need some room to work, I provided a procedure in the image below for removing the bottom drawer and door for the freezer. If you need more assistance, let us know.

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Lyle W -
Sears Technician
January 23, 2012
A:

Hello Lisa Ramos. Thanks for that heads up on the current service pricing. Sears recently changed their flat rate pricing policies. They used to charge $130 for a trip and the labor to fix the problem. The current pricing structure for labor begins with a diagnostic trip of $65 to $75 in most areas. That initial trip fee can vary based on the geographic region and the type of appliance being repaired. For that initial trip fee, the appliance will be diagnosed and you will receive an estimate for the repair that includes parts and labor. The labor fee is not based on the time that the repair will take. It is based on the job that will be performed. I apologize for the Sears Technician laughing about the amount of time that the repair would take. That was inappropriate. I agree that you should be careful when scheduling service by Sears or any other service provider. If you are confident in your ability to perform minor repairs, I recommend that you visit our Manage My Life website and try to get some troubleshooting/repair advice before calling a technician. We always try to help you fix an appliance problem yourself when possible. We have a good success rate with most ice maker problems. There are times when a service technician is necessary. I am sad to hear that you will no longer be our customer. I hope that one day we can turn that situation around. If you ever need more help with an appliance, please allow us to help you through this website. We are always standing by to assist you. By the way, we will help you with any appliance even if it was not purchased at Sears. Thanks.

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Lyle W -
Sears Technician
March 28, 2012
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