Model #79042800502 KENMORE ELITE counter unit electric
Question and Answers
Q:
Model 79042800502 will not unlcok
A:
Thank you for your question and I understand your concern.
If the controls will not unlock by touching and holding the "Lock" icon for 5 seconds are longer, then it you will need to call and have a service technician properly diagnose and repair your cook top. It could have a faulty main touch control or main control board. I strongly suggest calling for service and have a service technician properly diagnose and repair your cook top. Electrical parts cannot be returned if installed and it continues to fail to unlock.
You can have a service technician diagnose and repair this failure, you can schedule service through this link: Sears Home Services.
Joey S -
Sears Technician
June 07, 2013
