Model #72167601790 Kenmore countertop microwave

  • Door
    3 Results
  • Controller
    3 Results
  • Oven Cavity
    3 Results
  • Latch Board
    3 Results
  • Interior
    3 Results
  • Interior
    3 Results
  • Installation
    3 Results
  • Power And Control Circuit Board
    3 Results

Question and Answers

Q:

My Kenmore model # 72167601790 (built in 1997) just STOPPED working

A:

Thank you for your question.

I see that you been given a few links to look over. I suspect there is an internal component failure in the high voltage circuit. We do not give out much repair information on microwaves because of the dangers of repairing them. The microwave generates extremely high voltage. The capacitor can store this voltage even when the unit is unplugged. I hope you understand our policy on microwaves. Our number one concern is your safety. It is strongly recommended to have the microwave repaired by a service technician. You can have the microwave repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Depending on the age and the condition of the microwave, you may consider purchasing a new one. The price of microwaves has gone down a lot in the last few years. Please click on this link to view all of the microwaves we offer.

Please let me know if you need further assistance.

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
February 13, 2011
Q:

i need a template

A:

I did not find a template available for that older microwave model. It is not listed in the parts list and I did not find an electronic copy. You may be able to mount the microwave by using the mounting plate and physically measuring the location of the fastening components.

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Lyle W -
Sears Technician
October 17, 2011
Q:

Microwave range light will not work

A:

Thank you for your question and I understand your concern.

Since it is a microwave I strongly suggest calling service technician to diagnose and repair your microwave. Or, you may want to consider replacing the unit based on the age and the cost of service.

 Microwaves contain high-voltage components that can retain a lethal electrical charge of up to 2200 VAC -- even when the microwave is unplugged. Repairs and adjustments, even minor ones such as replacing fuses, can cause microwave leakage. A microwave shielding leakage test should be performed after any microwave service. 

It is for these safety reasons that we are unable to guide you in microwave repairs and instead recommend scheduling service with a qualified service technician. 

You can schedule service online with Sears Home Services or by calling 1-800-4-MY-HOME. 

We thank you for your understanding in this matter and hope we can help you with other questions and repairs in the future.  


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Joey S -
Sears Technician
March 06, 2013

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