Model #625393760 KENMORE water softener

  • Water Softener Complete
    3 Results
  • Brine Valve Assembly
    3 Results
  • Valve Body & Cover
    3 Results
  • Bypass Body
    3 Results

Error Codes

Error Code:



Question and Answers


My display panel lights up but it is blank??? 625393760 Kenmore Water softener


Thank you for your question and I understand your concern. Based on your details the timer (PWA) has likely failed. Try unplugging the transformer from the power source and wait 30 seconds. Plug the transformer back into the wall outlet and then see if the time of day will begin flashing.
When the transformer is plugged in, the model code H 32, and a test number (example: J1.1) show in the face plate display for 4 seconds. Then, 12:00 AM and PRESENT

TIME begin to flash.
NOTE: If  "- - - -" shows in the display, press the UP or
DOWN button until either H 32, for model 38376, or
H 33, for model 39376, shows in the display. Then,
press the SELECT button to set, and change to the
flashing PRESENT TIME display.

If the display does not respond, the Timer (PWA) has likely failed and will need to be replaced. Here is a link to the Owner's Manual if needed.

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Joey S -
Sears Technician
July 30, 2014

Are there any recalls on Kenmore Series 370 water softeners? I have three and two have stopped working in the last week. They were purchased two yrs ago.


There was a bulletin issued on the model 625393760 water softener for running water during the day. The bulletin shows how to cancel the "intellisoft" feature that may cause the softener to regenerate during the day.

No bulletins have been issued for the model 625388251 softener.

I suggest you go to and download an owner's manual for both water softeners. The repair on them should be fairly simple and probably will be covered in the owner's manual.

If you have more questions send another email with the symptoms of the problem and what you have tried. We will be glad to help.

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Jimmy K -
Sears Technician
August 27, 2009

Kenmore water softner not sucking water during brine cycle


Thank you for the update on the water softener not regenerating.

From your description of the water coming out of the venturi line, you will need to install a rotor and seal kit for the rotary valve.

I will give you the links below for getting those parts.

Rotor disc for valve on model 625.393760 .

Seal kit for the rotary valve model 625.393760 .

If you install these parts it should solve your problem.

Sam A.

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Sam A -
Sears Technician
June 14, 2012

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