Model #41797912700 Kenmore laundry centers/combos

  • Upper Cabinet/drum Heater
    3 Results
  • Motor/blower/belt
    3 Results
  • Control Panel
    3 Results
  • Lower Cabinet/top
    3 Results
  • Motor/tub
    3 Results
  • Transmission
    3 Results
  • Wiring Diagram
    3 Results

Error Codes

Error Code:

Condition:

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Question and Answers

Q:

The agitator is slipping during the wash cycle on my washer/dryer combo (model 41797912700 ) makes a grating sound when it slips . 41797912700 Kenmore Laundry center

A:

Thank you for your question and I understand your concern.

If there is not enough friction/resistance applied to the augur, it can move both directions. The augur should only move in one direction when friction/resistance is applied to it. If the augur will move in one direction (CW) when there is enough clothes in the washer to create friction/resistance, then the augur is doing its job but getting noisy.  

Your agitator is made up two parts, the lower portion is the agitator and upper half is the augur. If the lower portion of the agitator is working correctly, stroking back and forth, I suspect the upper portion (augur) is worn and slipping. The augur should stroke in only one direction when there is friction/resistance is applied. If the augur is slipping and not always moving in one direction when friction/resistance is applied, the agitator assembly will need to be replaced.

To resolve the issue, the complete agitator assembly will need to be replaced. At this time I do not believe it needs to be replaced. The agitator assembly can be ordered from SearsPartsDirect if you feel it needs to be replaced.

To remove the agitator, remove the fabric dispenser and then pry the barrier cap off. In the center of the agitator is bolt, remove the bolt and pull the agitator up and off. 

 I hope this is helpful. If I may be of further assistance as more details become available, please reply to this post. 

 

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Joey S -
Sears Technician
April 02, 2013

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