Model #402 General kitchen equipment

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Question and Answers

Q:

Washer Model 796 402 shuts down with water in the tub

A:

That washer appears to have the Kenmore Connect System feature. Even if the washer is no longer under warranty or a protection agreement, you should be able to call Sears at 1-800-469-4663 (1-800-4MY-HOME) and have them retrieve fault codes and other information using that system. The instructions for that Kenmore Connect System are shown in the image below. Here is a link for a web page that has more information and a demonstration video: Kenmore Connect System .

If the washer is draining properly and working in all other situations except for that single failure every 4 to 8 months, then it is possible that excessive suds is causing your problem even though you do not appear to be using too much HE detergent. It may be difficult for a service technician to diagnose and repair a failure if the problem does not occur during the service visit.

If the washer works properly at this time, then it may not need service. Even though you are using a reasonable amount of HE detergent for your wash loads, you may consider cutting back even more on that type of load that you are having a problem with every 4 to 8 months. In most situations, you do not need more than 1 tablespoon of detergent per load.

If the washer is not working properly or you need more help, then we will be glad to help you further. Reply to this thread with additional details.

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Lyle W -
Sears Technician
October 29, 2012
A:

Please let me know if you have trouble getting help with the Connect System when calling Sears at 1-800-469-4663. I understand your concern about this washer having problems every 4 to 8 months. Hopefully we will be able to help you resolve this issue and regain your confidence in Kenmore appliances.

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Lyle W -
Sears Technician
October 29, 2012
A:

Here is a direct line to the technical specialists for that Kenmore Connect System: 1-888-248-1571. I apologize for the trouble that you are having with that system. Let me know if you need more help.

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Lyle W -
Sears Technician
October 29, 2012
A:

Hello Richard. This intermittent problem may be difficult to diagnose and correct properly. There is a possibility that you have an occasional problem with the washer drain system in the house. Check the drain system and the drain hose for problems. There is a possibility that you have a problem with the control board in the washer. When the washer stops, see if you can drain the washer by pressing the Power button, No Spin button and the Start button. This should start a drain/spin cycle in the washer. Check for an unbalanced condition once the washer starts to spin. There is a possibility that an unbalanced load could be shutting down the washer. We will certainly try to help you determine the cause of this intermittent problem. Due to the nature of the failure, it will probably require you to monitor the washer and "catch" it in the failure mode to determine the cause of the problem. Reply with additional details as needed.

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Lyle W -
Sears Technician
January 14, 2013
A:

Hello Richard. I apologize. I must have missed that Jan. 14, 2013 reply. A back-up in the cesspool could cause that washer to shut down if it will not drain properly. There is not a way to recall the error codes on this machine. I posted information about the error codes in the first image below. The second image shows a Load Test that you can use to check the washer. If there is component problem that still exists in the washer, then one of the codes should be displayed during that Load Test. This information may help you determine the cause of your washer failure unless it was caused by the back-up in the cesspool. If you need more help, let us know.

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Lyle W -
Sears Technician
January 17, 2013
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Q:

My Kenmore washer isn't sometimes doesn't drain when I run a wash cycle

A:

Hi Micah,

Thank you for submitting a question to Manage My Life.

If your washer drains intermittently, you may have a loose wire connection. Check the wiring and connections on the control board and the pump motor. I am including a set of images below that will help with this. Always unplug or de-energize electrical equipment before removing covers or attempting service. Be careful and wear appropriate hand protection when working around sharp metal parts.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Here is a link that you may use to view the parts list diagram or to purchase any parts needed; Sears Parts Direct .

I hope this is helpful. If I may be of further assistance please reply to this post.

Landell

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Landell -
Sears Technician
February 02, 2012
A:

Chris,

I cannot be sure what checks the service technician performed. Did you follow any of the troubleshooting I included in the images above? Please perform the troubleshooting for this issue and reply to this post with the results. Always unplug or de-energize electrical equipment before removing covers or attempting service. Be careful and wear appropriate hand protection when working around sharp metal parts.

I hope this is helpful. Check the things I have covered here and if I may be of further assistance please reply to this post.

Landell

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Landell -
Sears Technician
April 10, 2012
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Q:

Kenmore HE4t model 110.45081 402 vibrating w/occasionalclink ing noise

A:

Even though you indicate that the washer is level, I recommend that you check the stability of the leveling feet. Press down firmly on the diagonally opposing corners to check for up and down play. If you detect play then I recommend that you adjust the leveling legs to eliminate the movement. This may provide better stability to the washer during the spin mode so that it won't vibrate and make noise.

If that does not help, you may have a problem with the spin basket and/or the rear tub shell/bearing. You can check that issue by opening the washer door. With the washer empty and the unit turned off, press up on the top front edge of the stainless steel spin basket and check for upward play in relation to the outer plastic tub. Spin the basket a few degrees and check it again. Continue checking for upward play in that spin basket around the entire 360 degrees of rotation. If you find an area where you detect significant upward play of the spin basket in relation to the outer plastic tub, then you probably have a broken spin basket. That component has an extended limited parts warranty that is described in your owner's manual. Here is a link for your owner's manual in case you need it: Owner's Manual (It may take a minute or two for that manual to download.) You would have to pay for the labor of a Sears Technician to diagnose and repair that part but the part would be covered. The rear tub shell/bearing often needs to be replaced at the same time. That part has a limited 10 year parts warranty. If you suspect that the spin basket is broken and/or that rear bearing is bad, I recommend that you schedule the washer for service by a Sears Technician. Here is a link to the Sears Service website where you can schedule service: Sears Home Services .

If the spin basket and bearing appear to be okay, you could have a problem with a suspension shock or other components. Reply with additional details if you need more help with this problem.

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Lyle W -
Sears Technician
March 31, 2011