Model #40180093700 Kenmore microwave/hood combo

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Question and Answers

Q:

Microwave does not heat food.

A:

Thank you for your question. I am sorry you are having problems with your microwave. I have looked up the E13 error code. That error code is associated with a failed sensor. Try unplugging the microwave for two minutes and the plug it back in and check the operation. If the microwave still gives the error code, there is a problem with the sensor and/or the unit control board. Because of the extremely high voltage a microwave generates and can store even when unplugged, we do not give repair information on them. We strongly recommend having a service technician replace the control of the microwave. I hope you understand we do not want a customer getting serious injured or worse. We will gladly give repair advice on all other appliances. You can have the microwave repaired at your home by a Sears technician. Here is a link for the website to set up service: Sears Home Services .

Please let me know if you need further assistance on the microwave.

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
July 20, 2011
Q:

Kenmore Microwave not heating anything up, but everything else seems to work.

A:

Thank you for your question.

I am sorry you are having a problem with the microwave.+ Check your settings to make sure that the microwave is set to heat on the high setting. If the microwave is running with no heat that would indicate an internal failure has occurred. We do not give out much repair information on microwaves because of the dangers of repairing them. The microwave generates extremely high voltage. The capacitor can store this voltage even when the unit is unplugged. I hope you understand our policy on microwaves. Our number one concern is your safety. It is strongly recommended to have the microwave repaired by a service technician. You can have the microwave repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Please let me know if you need further assistance.

Thank you for using Manage my life.

Mark T.

Read More
Mark T -
Sears Technician
October 01, 2012

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