Model #38512014590 Kenmore electronic sewing machines

  • Base Assembly
    3 Results
  • Presser Bar Assembly
    3 Results
  • Neddle Bar Assembly
    3 Results
  • Upper Shaft Assembly
    3 Results
  • Bobbin Winder Assembly
    3 Results
  • Shuttle Assembly
    3 Results
  • Feed Assembly
    3 Results
  • Motor Assembly
    3 Results
  • Attachment Parts
    3 Results

Error Codes

Error Code:

Condition:

Check/Repair:

Question and Answers

Q:

how to open the top portion of a Kenmore sewing machine model No 385-12014590

A:

Thank you for your question.

I can understand wanting to service your machine.

This style of sewing machine does not have a top cover.

It has a clam shell style case and if you need to service the internal parts you will need to split the case, by removing the both the screws that hold the back and front case together.

Unless you need to replace a part, it is not necessary to open the cabinet.

If you need more information, please be a little more specific what you want to do to the sewing machine, and I will be happy to help.

Thank you for using Manage My Life

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Sam A -
Sears Technician
January 25, 2011
A:

Thank you for the update. Some of the screws are at the bottom and some are on the top and a couple of screws are on the end where the sewing light is. And some have little covers over the. My concern is what are you trying to do with the machine that you need to take the covers off? Most maintenance is done without removing the two half’s of the machine covers. Sam A.

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Sam A -
Sears Technician
January 26, 2011
A:

Thank you for the update. You are not causing me trouble, I am glad to help you. The rumbling noise sounds like it could be coming from the hand wheel drive system. Do not be concerned when removing the screws, just keep track of where they came from so you can put them back in the same place. ( size,length,thread type). As long as the screws look like they hold the outer case it should be fine. I have sent a picture of a similar model that kind of shows where some of these screws are located. Thank you for using Manage My Life.

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Sam A -
Sears Technician
January 27, 2011
A:

Thank you for the update. It sounds like there may be some lint caught inbetween the half gear and the shuttle drive gear in the gear grooves. Also the weakest point on this machine is the plastic half gear. I would not suggest giving up on this machine so soon. These are well built sewing machines and with a little service it should last a long time unless you 100's and 100's of sewing hours on this machine. Let me know what you find. Sam A.

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Sam A -
Sears Technician
February 14, 2011
A:

Thank you for the update. The half gear in on the rock shaft key # 3. The part number for that gear is: 735951004 and if you need this gear you can order it from: [Sears Parts Direct | www.searspartsdirect.com?sid=MMLxexpertxmerch] . I will give you a picture of the location. I hope this will help. Thank you for using Manage My Life.

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Sam A -
Sears Technician
February 14, 2011
A:

If you have sent another question please resend because all I got was the thread with no information or question. Sam A.

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Sam A -
Sears Technician
February 17, 2011
A:

Thank you Peter and Happy New Year to you also. Unless she has used this machine continuously for the last ten years there are many years of life left in the machine. We do not worry about a 385. Kenmore machine wearing out until it has about 400 quilts under its belt. I believe the reason that the machine is stuck in reverse is a lubricant problem. When the machine has not been used for awhile and you put it in reverse it can stick there. This is a pivot assembly on the stitch length and reverse levers. I have given you a picture with the covers removed to show you the location of the levers for the reverse. You will have to work some spray lube like WD 40 until you can get the lever to release and then use some good quality sewing machine oil to lube this area. You will have to remove the clam shell covers to get to this area of the machine. I hope this will help. Sam A.

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Sam A -
Sears Technician
January 06, 2012
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