Model #36A42 TOSHIBA Direct View\Digital 27" to 40" TV

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Question and Answers


I have a Toshiba 2002. The menu won't stop. How can i stop it. What is a pen number. I don't have a remote for the tv as it was given to my son from a friend.


I did some research on the tv and I was unable to locate information that would be helpful with regards to your question at this time. Your expert will answer within two business days with detailed information. Thank you for using Manage My Life.

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Joseph P. -
June 15, 2013



I'm sorry to hear that you are having difficulties with your television and I would like to assist you.  I would like more information in order to assist you accurately.  What does the menu that you are seeing say?  Is it the menu that is asking for a pin number or are you looking for a number for a universal remote control?  If the menu is stuck on, have a good look at the menu key on the front of the television.  Be sure that it is not stuck down.


There is another potential issue that could be causing this and it is the V-Chip Control which is a child lock feature.  You will need a remote  to unlock this and  it will need to be the factory remote.  follow this link for a search for your remote.  It is not available at Sears Parts Direct.


Please reply with the requested information and I will be happy to assist you further.


Jerry C 

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Jerry C -
Sears Technician
June 18, 2013
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