Model #28002 SHARP VCR

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Question and Answers

Q:

HE washer 28002 won't go past sensing

A:

Hi Earl,

Thank you for submitting a question to Manage My Life.

This washer will function differently than the washers we are all used to. When the START button is pressed, the washer will first perform a self-test on the lid lock mechanism. You will hear a click, the basket will make a slight turn, and the lid will unlock briefly before locking again. Once the lid has locked the second time, the washer will slowly spin the dry load to estimate the load size, and begin adding water. The washer will then move the load briefly, pause to allow water to soak in to the load, and resume adding water. This process may repeat until the correct amount of water has been added for the load. You may also hear water flowing through the dispenser, adding detergent to the load. NOTE: The sensing light may also come on during the Soak and Wash portions of the cycle. This is normal.

If the washer never advances past the lid lock and unlock, the first thing I recommend is checking for error codes. This washer has a test routine you can run that will help in the diagnosis of any problems the control detects. If the control detects a problem it will identify it with an error code. I am including this information in a set of images below.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Here is a link that you may use to view the parts list diagram or for parts purchases; Sears Parts Direct .

Please perform the diagnostic tests detailed here and report back with your findings. Be sure to record any failures and when they occur along with any error codes that are displayed.

Landell

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Landell -
Sears Technician
December 05, 2011
A:

Hello Tarna. I apologize that I did not respond sooner. We can provide the testing information for your Cabrio washer but we need the model number. There are several different models that have various test procedures. Please reply with the model number and we will assist you.

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Lyle W -
Sears Technician
June 10, 2013
A:

Hello Unhappy Camper. I apologize for the problems that you are having with those images. You are not doing anything wrong. That is a website problem. I have reported the issue to our development team. Any new images that I insert in a reply or an answer will display properly. I re-posted the information for the image above. This may help you if you are repairing a Kenmore washer model 110.28002 . . . If you need more help, reply to this thread and I will assist you further.

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Lyle W -
Sears Technician
September 09, 2013
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Q:

User manual for washer model 28002

A:

Thank you for your question.

I am sorry you are having a problem with obtaining the manual. I see that James R has given you a link to a quick start guide. Please click here for the complete manual. Once you click on the link, it is going to take you to a page that does not look like it is doing anything. It will take a few moments for the manual to load. The reason is the site loads the whole manual before it shows up. Once the manual opens, you can use the tool bar above the manual to print and/or save a copy to your computer.

We have had some customers that the manual never opens. This is usually because the computer is missing an add on to open the file. Just in case, I have emailed a copy of the manual to the address we have on file.

Please let me know if you need further assistance.

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
May 04, 2011
Q:

New he top load washer model 28002 Vibrates excessively on the spin cycle

A:

There is not a packing strap on this type of washer. There is a shipping block on the bottom of the washer as shown in the image below that stabilizes that tub during transportation. You can carefully tilt the washer back to make sure that the shipping block was removed. Here is a link for the full installation guide on that washer: Installation Instructions . You can make sure that the washer is leveled and installed properly using that document. If you find no problems with the installation, I recommend that you run an empty cycle and see if the washer vibrates excessively. If it does, then the washer will need to be serviced under the warranty. You can call 1-800-469-4663 (1-800-4MY-HOME) for service.

If you need more help, reply with additional details.

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Lyle W -
Sears Technician
October 28, 2011