Model #25378842791 Kenmore top-mount refrigerator

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Troubleshooting

Error Codes

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Question and Answers

Q:

Could the drain line for the freezer defrost be stopped up and causing water sitting in bottom of the refridgerator on a kenmore model # 25378842791

A:

Thank you for your question.

I am sorry you are having a problem with the refrigerator. I suspect the drain tube is plugged. Every time the unit goes into a defrost cycle, water will run into the refrigerator, instead of down the drain. When the bottom of the refrigerator gets full, then the water runs out on the floor. To clear the drain, remove everything in the freezer, so the back panel can be removed. First, disconnect power to the unit. With the panel removed, you will see the evaporator coil and directly under the coil is the drain trough (pan). The trough will probably be full of ice that will need to be removed. With the ice out of the trough, you will be able to see the drain hole that will be plugged with ice. Use hot water to clear the drain hole. Keep working the hot water into the hole and wiping the excess water. This can take quite awhile, depending on how deep the ice is. This will need to be done until you get a good water flow down to the bottom drain pan. If you cannot get it to clear you can remove the drain tube from the back of the refrigerator and try to clear the tub with hot water. Once it is clear, pour water into the drain trough to make sure the system is clear. With the drain system clear, it will stop leaking out in the freezer and on to the floor. If you need more assistance, please reply below with additional details.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
January 06, 2012
Q:

What are the measurements for a Kenmore refrigerator model 25378842791?

A:

I don't have the exact measurements available for this model of refrigerator. It has a capacity of 18 cu. ft. The measurements should be about 29 1/2" wide X 32" deep X 66" high.

The current equivalent model would be the Kenmore model 78932. I provided a link below for this model from the Sears.com website that provides more information.

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Lyle W -
Sears Technician
October 23, 2008

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