Model #25377879500 KENMORE Top-Mount Refrigerator

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Freezer nit defrosting! 25377879500 Kenmore Refrigerator

A: is always a great resource to find the answers to your parts questions. Your Sears partsdirect expert will research your question and respond within two business days but usually sooner. Thank you for using!

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Dezeray S -
July 08, 2013

I know that it can be very difficult to have issues with your refrigerator. The defrost circuit has 3 major components; defrost timer, defrost heater and defrost thermostat. The only way to determine the failed component is to test the heater current draw with an amp probe or check voltage with a volt meter while the unit is in a defrost cycle. You will usually find a bad heater or thermostat, sometimes just a loose connector. You will need to remove the lower section of the freezer rear panel to access the heater and thermostat. Place the timer into defrost by turning the dial with a flat blade screwdriver until the timer clicks and the refrigerator stops running. Use a hair dryer to defrost the evaporator just enough to take readings with your meter. The thermostat should read closed and the defrost heater should be receiving 120 volts. If the thermostat is closed and the heater is getting 120 volts but is not drawing any current, you will need to replace the defrost heater and also the thermostat as a precaution. You should be reading approx 4-5 amps if the heater is on. Remember to always use extreme caution when working with live voltage. I hope this helps. If you need further assistance, please reply to this thread with your full model number. Thank you for using Manage My Life.

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AnneJ -
Sears Technician
July 08, 2013
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