Model #25367874507 KENMORE Top-Mount Refrigerator

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Error Codes

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Question and Answers


Why is my freezer very cold but my refrigerator won't cool below 52 degrees?


Make sure that the air vent from the freezer in the top of the refrigerator is not blocked.

This problem could be caused by a failure in the automatic defrost system problem. You may see excessive frost or ice on the inside back panel of the freezer. If you were to unplug the refrigerator and pull off the back wall, you would probably find an accumulation of ice and frost at the bottom of the evaporator. If you are able to manually defrost this area, it is likely that you can recover normal cooling in the refrigerator. If the cause of the defrost problem is not corrected, the frost will build back up eventually to cause the same problem.

This failure could be caused by a failed defrost timer, a bad defrost bimetal thermostat or a failed defrost heater. A wiring failure could also cause this problem. I recommend calling a service technician to diagnose and repair this type of problem.

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Lyle W -
Sears Technician

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