Model #25365802509 KENMORE Top-Mount Refrigerator

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Troubleshooting

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Question and Answers

Q:

Clear Drain Line on Kenmore Refrigerator 253-65802509

A:

I answered your previous question ( How to clean plastic drain hose on refrigerator? ). Your comments on the first link provided above seem to indicate that you already resolved the problem. Let us know if you need more assistance.

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Lyle W -
Sears Technician
June 02, 2011
A:

Excessive frost build-up due to high humidity or other factors could have caused this problem to develop. Check the door gaskets on the refrigerator and freezer door. It could have been an isolated incident. If the problem returns, you may need to pull the evaporator cover off and install a heat probe that will keep that drain hole from freezing up. I provided a link for a previous question below this response that describes that type of fix. Your refrigerator is slightly different than that one but the fix would be similar. Let me know if you need more help.

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Lyle W -
Sears Technician
June 02, 2011
See more answers
Q:

How to clean plastic drain hose on refrigerator?

A:

That drain hose that you are describing is foamed into the cabinet. You can unplug the refrigerator and remove the evaporator cover which is the inside back wall of the freezer section (Key 10 in the parts image below). After you remove that cover, you will have access to the drain pan under the evaporator. The normal method for clearing that drain tube is to pour hot water down the opening in that evaporator drain pan. This will usually eliminate any clog in that drain tube that you are describing.

Here is a video that shows what that area looks like in a top mount refrigerator: Video: Refrigerator Not Cooling Repair . That video deals with several different refrigerator problems. It may help you have an understanding of what you are looking at in your refrigerator.

If you need more help, reply with additional details and we will assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Lyle W -
Sears Technician
June 02, 2011

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