Model #25360721000 KENMORE All Refrigerator

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Question and Answers


kenmore all fridge model# 25360721000 will not stay cold


I can appreciate your concern over your fridge being warm.  It would be helpful if you could give us a little more information.  For example, is the compressor running?  Is the unit clicking?  Is the fan running?  I have located a link that will discuss your situation in more detail. 
Click here to view the link.  Though this link discusses a different model number,
the mechanics are likely going to be very similar. Keep in mind that an expert will be
responding within the next two business days if not sooner and will likely offer you more information and
instruction. I hope this information will be helpful and have a nice day.

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Henry -
July 02, 2013

Thank you for your question. I know it's frustrating when the refrigerator stops cooling. If it’s not cooling at all, it first needs to be determined if the compressor is running. If the compressor is running, the problem will probably be in the seal system or with the compressor. It could be a low charge, a restriction or the compressor may not be pumping properly. These are checks a technician will be required to make.  

If the compressor is not running, it could be a problem with the starting device or the compressor itself. Sometimes it can be difficult to determine, which of these components has failed. Now, if the starting device is burnt or if it rattles when shaken, it will indicate the starting device has failed. If both of these checks seem ok, a technician will have a kit and meter, he can attach to the compressor, that will determine if the compressor or starting device has failed. Without this kit and meter, a chance can be taken to replace the starting relay # 5304411971 and overload # 216100118. If the compressor still won’t run or if it runs but then quits again, it will need to be replaced. I hope this will help you.


If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services.   

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Scott D -
Sears Technician
July 03, 2013
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