Model #25311511100 KENMORE Chest Freezer

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Question and Answers


Why won't my freezer get cold?


If this freezer has been on now for 48 hours, it should be freezing inside of it now, unless you also loaded it with warm food. When loaded with warm food it will take longer to cool down. With no load or a very small load it should be cooling down. If it won't cool down and the compressor is running, it will indicate a problem in the seal system or the compressor. This is apparently under warranty, so I suggest having a technician check this.

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Scott D -
Sears Technician
March 25, 2009

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