Model #19000 Md Sports air hockey

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Question and Answers

Q:

Kenmore SCAN 19000

A:

Thank you for your question on the scan tool for the sewing machine.

From the information you have given me I am assuming that this is a hand scan tool.

We have very little service information on this tool but I would suggest checking in a couple of places to try to fix this problem.

First remove and reconnect the DC port for on the tool.

Also check the jack port connection on the board for the scanner. And also check the port on the other end for any intermittent or bad connections.

And third the scan gun may be bad.

You may have to take it in for service if it is more that a connections repair.

Sam A.

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Sam A -
Sears Technician
March 21, 2012
Q:

Kenmore R/W 19000 model 385.93200

A:

Thank you for your question on the USB port to adapt to the serial port on the sewing machine.

You will need to go to your favorite computer supply store and purchase a USB to Serial port Cable.

You can find it on the Sears web site or at any computer supply store.

I hope this will help.

Sam A.

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Sam A -
Sears Technician
December 15, 2011
A:

I am apologizing if you think I did not understand your question. I believe that all you need is adapter serial to USB port cable to fit your new lap top. There is a small adapter that you can purchase to update the cable to your R/W cable. I am sorry that you feel that Sears has let you down with not providing and updated version. The newer machines do not need this box as they link directly to the computer with new software programs. Sewing machines are much like new computers as the years go by they get more and more elaborate with all the things they can do with embroidery stitches. If and when your machine needs replacing I would hope that you would again purchase a Sears Kenmore machine. This is a Janome built product that is one of the most durable machines on the market. My wife and I have a 385.19000 sewing machine that has pieced over 350 quilts since 1996 and is still working. She likes it so much since it will chain stitch the best between pieces so it has been used exclusively for all these years. Sam A.

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Sam A -
Sears Technician
December 16, 2011
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Q:

software update 38593000790 Kenmore Scan 19000

A:

I did not find contact information for a software update on that Kenmore Scan 19000. The owner's manual does not provide contact information to obtain an update for Windows Vista or any new operating systems. I apologize that we are not able to help you with this issue at this time.

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Lyle W -
Sears Technician
November 08, 2013