Model #13-3628-00-04 Tappan counter unit electric

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  • Cooktop Parts
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Question and Answers

Q:

What does error 13 mean?

A:

The E: 13 is a drain pump issue (drain pump time exceeded). It may be a faulty drain pump, bad wiring, or a clogged drain hose.

I have included a set of illustrated instructions (See below). These should step you through the process of examining the drain pump and its components.

This is a very labor intensive do it yourself project, if you are not completely confident in your repair skills, I recommend calling a service company to diagnose and repair your appliance.

If you need more assistance please resubmit question with more details. I will be looking forward to helping you again in the near future.

Note: Our imaging system is malfunctioning. I would like to apologize in advance if the attachments do not appear online.

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Landell -
Sears Technician
December 28, 2009
Q:

I have a 1 year old Samsung dryer / gas that doesn't heat. I know it is getting gas and after setting a 44 minute dry cycle it counts down to 00 in five minuwh

A:

According to your description, it sounds like the dryer may be detecting that the clothes are dry and is immediately going to the cool down portion of the cycle and shutting off. You could have a disconnected wire on the moisture sensor bars or a coating of residue that is preventing the bars from detecting moisture. Those moisture sensor bars are normally located just inside the dryer door on the inlet to the lint screen. I provided an image of the moisture sensor bars on a typical Samsung dryer in the image below. I recommend that you check those moisture sensor bars. If they are coated with fabric softener and lint, you can clean them using a cloth and rubbing alcohol. If the sensor bars are clean, you can unplug the dryer and pull out the lint screen. Check the wires that are connected to the sensor bars. If you find one disconnected, then reconnecting the wire may fix this problem.

If these tips don't help, you could have a control board problem or a loose wire connection at the control board. Reply with additional details and the full model number of your Samsung dryer. We will provide more specific troubleshooting once we receive additional information.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Lyle W -
Sears Technician
March 16, 2011
Q:

Any one with the same problem with samsung washing machine WF448AAP/XAA 04

A:

I researched that part. The bottom portion of that dispenser housing is only available as a complete dispenser housing assembly (part DC97-14522A). Here is a direct link for that part: Dispenser Housing for Samsung Washer WF448AAP/XAA 04 .

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Lyle W -
Sears Technician
March 24, 2012
A:

Let us know if that part fits properly if you get the chance. Let us know if you need more help.

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Lyle W -
Sears Technician
March 26, 2012
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