Model #11621813001 Kenmore vacuum, canister

  • Canister
    3 Results
  • Hose And Attachments
    3 Results
  • Power Cord Reel
    3 Results
  • Power-mate Jr.
    3 Results

Question and Answers


Kenmore vacum #11621813001: Unit works perfect on tile, but will not make any noise or agitate on rug. Thanks for help to fully examine & diagnoise for repair


Thank you for your question as to why the power mate brush is not working.

If you have the handle selector switch in the carpet position the roller brush on the power mate should be rotating to clean the carpet.

There can be a couple of reason why this power mate is not working.

First please push the reset button on the top of the power mate to see if it was tripped.

If that does not get the roller brush motor to start then we will need to check to see if we have power to the power mate from the handle and down the wand tubes to the power mate.

Remove the handle from the tubes and if you have the smaller power mate you can plug the power mate Jr. directly onto the handle assembly to see if there is power to handle.

If the power mate Jr. runs then we know we have power to the end of the handle and we will need to see if the problem is in the wand tube wiring.

If you do not have power to the power mate Jr. the there is a problem in the hose or handle wiring connections.

If you do not have the power mate Jr. you can plug the handle directly into the big power mate wand socket to see if the wand wiring connections is the problem.

Please let me know what you find out and we can continue troubleshooting with that information.

Sam A.

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Sam A -
Sears Technician
October 28, 2011

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