Model #11-4969-00-02 TAPPAN Built-In Oven, Electric

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Question and Answers

Q:

What is causing the error messages F 02 & F 11 on my Kenmore washer?

A:

The F02 error code indicates that the washer is taking too long to drain. This error code can also be displayed following a problem with oversudsing. Make sure that you are using HE (High Efficiency) detergent in the proper amount. The following link of a previous answer provides additional information and troubleshooting for this error code: Why do I keep getting the F02 code on my washer?

The F11 fault code indicates that you have a serial communication error between the machine control board and the motor control board. This can be caused by a loose wire harness connection between these two boards. It can also be caused by a failed machine or motor control board. The specific technical explanation is contained in this link of a previous answer:

Where can I find a repair manual to help me resolve an F11 error code on a Kenmore washer?

A service technician is needed to diagnose and repair this type of problem most of the time.

If you want to troubleshoot these failures yourself and need more technical help, resubmit your question with additional details.

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Lyle W -
Sears Technician
August 20, 2008
Q:

How to fix and prevent the freezer basket from falling off the slides?

A:

There is a fix kit that will consist of two (2) shims, six (6) screws and the instruction sheet. I added information in the image below.

Shim kit- PART NUMBER 216950200

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Joey S -
Sears Technician
October 29, 2008
Q:

Electric lawnmower motor hookup

A:

There is not a connection diagram or technical information available for this electric mower that will show how to connect the wires. I recommend that you take the mower into a Sears Repair Center to have the wires connected by a technician. Here is a link for the Sears Service website that has drop-off locations: Sears Home Services .

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Lyle W -
Sears Technician
May 05, 2010