Model #11097872602 KENMORE ELITE Residential Dryer

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Question and Answers

Q:

How can I fix the auto stop/start knob... it wont select cycles? This quit after technician replaced the other 2 computer components and serviced my machine. 11097872602 Kenmore Elite Residential dryer

A:

I understand your frustration with this failure in the Kenmore dryer. I hope that we can help.

 

The technician was probably referring to the user interface control boards in the control panel. Based on your symptoms, those control boards likely need to be replaced. You may also need to replace the wire harnesses that connect those boards to the main electronic control board.

 

Before replacing any parts, I recommend that you reset the electronics in the dryer. Unplug the dryer to completely disconnect electrical power for 5 minutes. Plug the dryer back in and see if the control works normally. It may work after resetting the boards.

 

If that doesn not help then I recommend that you have the dryer repaired by a technician. You can purchase a Service Smart Protection Agreement that will cover the repair parts and labor up to $500 per service trip. The electronics that need to be replaced will probably cost about as much as the Service Smart Protection Agreement. That agreement will continue to cover the dryer for an entire year. Call Sears at 1-800-469-4663 to get more details about that Service Smart Protection Agreement and purchase it if necessary.

 

I hope that this information helps. If you need more assistance, reply with additional details. 

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Lyle W -
Sears Technician
November 21, 2013

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